Customer Care

Whether you are a personal subscriber, business account, or a partner program participant, we’re here to help make sure you get the most out of your ETwater smart irrigation service. 

Customer Care

The ETwater Customer Care Department can be reached by phone, email or via the Live Chat feature here on our website. We ask that customers have their contact information ready to verify, along with any applicable serial numbers and details of their inquiry or reported issue.

If for some reason you cannot get a hold of us, or do not have time to talk, leave us a detailed message and let us know when is the best time to reach you. We are always happy to schedule a call.

  • Onsite ‘Live Chat’ feature
  • Phone – (888) 685-5505 x 3
  • Email – care@etwater.com

All customer inquiries are handled in the order that they are received and will be addressed as soon as possible. 

ETwater Customer Care can resolve most inquiries remotely, and can assist with: technical related inquiries, check controller status, communication logs and addressing other basic questions about product. Customer Care is able to assist with payments and accounting related information.

Subscriptions can be paid using the following methods:

  • Online: Subscribers can log into ETwater Manager, and remit payment via the Subscription Payment Portal. These payments are processed by PayPal; one does not need to have a PayPal account to use this service. Simply select pay with Debit or Credit and follow the online prompts.
  • By Phone: 1-888-685-5505 x 3 
  • By Mail: Checks should be made payable to “ETwater” and  reference the invoice number.

    ETwater
    3 Hamilton Landing, Suite 240
    Novato, CA 94949

If a request is related to a Return Merchandise Authorization (RMA), we ask that customers first report the incident to Customer Care who will work to resolve the inquiry. If an RMA is authorized, an RMA Number will be provided along with instructions specific to the case.

All RMA’s are subject to the RMA Terms & Conditions.

 

 

 

We can Alert for all types of events and situations. You can monitor for Flow events and thresholds, communications events, and even for situations where suspensions are needed due to rain.

Alerts & Events

We can Alert for all types of events and situations. You can monitor for Flow events and thresholds, communications events, and even for situations where suspensions are needed due to rain.
Our system is designed to water as needed and reconnect if there is an issue. There is not a concern if you do not connect for as long as 72 hours, and you can adjust the timing of your connectivity Alerts.

Connectivity

Our system is designed to water as needed and reconnect if there is an issue. There is not a concern if you do not connect for as long as 72 hours, and you can adjust the timing of your connectivity Alerts.
Are typically made dynamically, if you need to make a manual adjustment or to provide some input into how your irrigation was programmed, don't hesitate to contact us.

Schedule Changes

Are typically made dynamically, if you need to make a manual adjustment or to provide some input into how your irrigation was programmed, don’t hesitate to contact us.
Things change. If you are managing an account and irrigation schedule for others, and you need to make a change, then just use your ETwater Manager login to make the appropriate changes.

User Settings

Things change. If you are managing an account and irrigation schedule for others, and you need to make a change, then just use your ETwater Manager login to make the appropriate changes.
We use a coordinate based weather system, and multiple data sources to determine what the weather is like at your site or location. Our data is sourced from the same feeds as Weather Service Providers, and we avoid single points of failure embedded in weather station and postal code based systems. After weather events, we analyze and record what actually happened, then reconcile that with and update your watering schedule.

Predicting the Weather

We use a coordinate based weather system, and multiple data sources to determine what the weather is like at your site or location. Our data is sourced from the same feeds as Weather Service Providers, and we avoid single points of failure embedded in weather station and postal code based systems. After weather events, we analyze and record what actually happened, then reconcile that with and update your watering schedule.

Perspective

  • If you were to build a swimming pool to hold 1 million gallons of water, you would need to build one 267 feet long, 50 feet wide, and 10 feet deep.
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